Frequently asked questions
Contact us:
Consumer care – 1800 813 661
Mon-Fri 8.30AM – 4:30PM AEST
Product and Company Questions and feedback email:
consumer.care@clorox.com
FAQ:
Is the Burt’s Bees products safe for children? In particular, the lip balm range.
Burt’s Bees products are formulated and tested for use by children over 3 years old.
Has there been any change in the formula, as the colour is not the same?
As Burt’s Bees is made with natural origin ingredients, there can sometimes be minor shade variations between harvests. If you would like to check whether there have been any formula updates, please email consumercare@clorox.com
Will you be bringing in the makeup range to Australia?
There are not any plans in the near future to bring the makeup range to Australia.
How do I know where to find each product?
On the Burt’s Bees Australia website, each individual product page outlines where the product is available. Please note this is subject to availability and stock levels.
Can I recycle my Burt’s Bees products?
We think a lot about all the materials we use — and the ones we don’t. We try to avoid new materials and unnecessary packaging, and make sure all our packages are recyclable or reusable. To find out more about recycling your use Burt’s Bees products and packaging, click here:
Are Burt’s Bees products good for your skin?
Burt’s Bees lip care formulas are all 100% natural origin. We use nourishing base ingredients like nutrient rich coconut, sunflower and castor seed oils to deeply hydrate lip skin. Our responsibly sourced beeswax provides an effective skin barrier to seal in moisture. Our lip care items contain no petroleum products.
Are Burt’s Bees products organic?
No. “Organic” products must contain at least 95 per cent organically produced ingreidnets (excluding water and salt). The operations which produce the organic agricultural ingredients, the handlers of these agricultural ingriendets, and the manufacturer of the final product must all be certified by a USDA-accredited organic certifying agent.
I am a Vegan. Can I use your products?
Some of our products do contain animal-sourced ingredients, such as milk, lanolin, honey, royal jelly and carmine. These are all listed on the ingredients section on the packaging and on our website. Please note, many of our products are produced on shared lines, which is why we don’t call out ‘vegan’ or ‘vegetarian’ on our products.
Are your fragrances natural?
Burt’s Bees now uses only natural fragrances — blends of essential oils and natural extracts.
Do you products contain artificial colours?
We use only natural colours in our personal care products and cosmetics. Some examples are beta-carotene, chlorophyll, titanium dioxide, mica, iron oxides and carmine. These natural colours have a long history of safe usage unlike many artificial colours that have been banned by the FDA over the years.